According to Work Truck Solutions’ latest Commercial Vehicle Market Analysis, rising on-lot inventory and days-to-turn indicate that competition in the commercial vehicle market is heating up. Shoppers have more inventory to choose from, so dealers must explore every opportunity to differentiate themselves and eliminate friction in the buying journey.

One common friction point for non-local shoppers is how they’ll get an out-of-town purchase back to their yard. Enter truckaway transport: a delivery method that uses specialized trailers and carriers rather than temporary drivers or buyer employees. When executed properly, truckaway transforms delivery from a liability into a strategic advantage—enhancing customer experience and accelerating non-local purchasing decisions.

For commercial assets—especially those that are upfitted, customized, or heavy-duty—this method offers key advantages:

• Preserves vehicle integrity by avoiding mileage and road exposure
• Accelerates delivery timelines through dedicated logistics coordination
• Enables out-of-region sales without requiring customer travel or internal pickup

Compared to driveaway services, which often rely on third-party drivers with limited familiarity or equipment, truckaway introduces reliability, transparency, and professionalism into the last mile of delivery. It closes the gap between sale and deployment—a critical moment for buyer confidence.

The Commercial Buyer Perspective: Expectations Are Rising

Today’s commercial customers—whether small business owners or fleet managers—bring enterprise-grade expectations to the buying journey. They’re acquiring operational assets, and they look to dealers that offer a complete, frictionless experience.

Key delivery needs include:

• Accurate, real-time quoting with no hidden fees
• Direct communication with transport specialists
• Proper equipment for upfitted or specialty builds

Delivery becomes especially critical for vehicles like dump trucks or bucket trucks that aren’t suited for long-distance driving—or even for vehicles like box trucks when a buyer’s team simply can’t spare the time or manpower. Sellers who offer white-glove logistics reinforce trust, reduce objections, and position themselves for repeat business.

Dealer and Upfitter Advantage: Efficiency and Growth

Integrating truckaway transport is a strategic investment that:

• Expands Revenue Opportunities: Removes a key dropout point for non-local buyers, expanding your sales territory
• Increases Sales Velocity: Eliminates travel coordination, speeding up decision timelines
• Enhances Customer Retention: Builds credibility and encourages repeat business
• Differentiates Your Brand: Signals that you offer more than equipment—you deliver complete solutions

Integrating Truckaway Into Your Merchandising

To implement truckaway effectively, consider:

• Strategic partnerships: Work with logistics providers, such as Crestline Logistics, specializing in commercial and modified vehicles
• Quoting tools: Add real-time shipping quotes directly to vehicle listings on digital retail platforms
• Sales enablement: Train your team to present truckaway as a value-add

The more seamless and visible the transport offering, the more confidence buyers will have—from first click to final delivery.

Strategic Outlook: Delivering on What Comes Next

As buyers embrace remote sourcing, digital retail tools, and fleet platform integrations, truckaway transport plays a vital role in a seamless experience. Dealerships and upfitters that invest in delivery solutions build trust, reduce friction, and reinforce their market leadership.

When done right, truckaway delivery closes the gap—and opens the door to growth.

The ideas in this article are excerpted from the following interview with Alan Levy, Founder and President of Crestline Logistics. Click here to get the full story.