DEALERSHIP SUCCESS: Empowering Commercial Dealers to Deliver Exceptional Customer Experiences
The commercial vehicle landscape is evolving at a breakneck pace. Customers, from small business owners to large fleet managers, demand more than just a vehicle; they expect efficiency, convenience, and personalized solutions tailored to their specific needs. Commercial dealerships are rising to this challenge, but they need strong support from Original Equipment Manufacturers (OEMs) to truly excel. My thoughts today are inspired by insights from the “What We Want For Customers and Need From OEMs” fireside chat at the CVBS Fall 2024 Summit, which explored...