As we all know, opportunities come in many shapes and sizes. Looking back over the last couple of years, there were many opportunities to talk to your customers, although many of those conversations weren’t quite what you – or your customers – likely wanted. Much of the time, the discussion centered around work trucks and vans you simply didn’t have / couldn’t get (at least not quickly) for them. Rather, you had to talk about the options for ordering, and the time that would take,...